Transforming the Prophet’s Mosque with Maximo asset management to ensure seamless operations and enhanced visitor experiences.

The Prophet’s Mosque (Al-Masjid an-Nabawi), located in Madinah, is one of the holiest sites in Islam, attracting millions of worshippers and pilgrims annually. As a sovereign facility under the Saudi government, its management reflects a commitment to maintaining its spiritual and operational excellence. The Authority of Affairs of the Two Holy Mosques oversees its administration and affiliated facilities, ensuring world-class services for all visitors.

A Hub of Spiritual Significance and Modern Facilities
The Prophet’s Mosque is not only a spiritual landmark but also a symbol of advanced infrastructure. The mosque is equipped with a range of service facilities to meet the needs of visitors, including:

  • Parking Facilities: Offering convenient access for worshippers and pilgrims.
  • Chiller Plants: Maintaining optimal temperatures for comfort during worship.
  • Authority of Affairs Building: Managing the operations and services to ensure seamless functionality.

In 2023, the Prophet’s Mosque hosted an extraordinary 13.6 million visitors and facilitated prayers for over 80 million worshippers, a testament to its global significance and operational capabilities.

Business Needs: Streamlining Operations at the Prophet's Mosque

The Authority of Affairs of the Two Holy Mosques recognized the need for a comprehensive solution to manage the extensive operations and maintenance of the Prophet’s Mosque. In 2022, they selected the Maximo Asset Management System as the primary tool for these critical projects, officially launching it on January 1, 2023.

This initiative was designed to address key operational needs:

  • Asset Management: Overseeing and optimizing all operational assets to ensure efficiency.
  • Facility Management: Streamlining maintenance, cleaning, and operational services to support uninterrupted functionality.
  • Service Provider Oversight: Managing contracts with service providers to maintain high standards of quality.
  • Supply Chain Management: Ensuring seamless procurement and distribution of resources.
  • Scale of Operations: With 40,000 preventive maintenance work orders issued annually across 7,000 locations, the Maximo system plays a pivotal role in enhancing operational efficiency and ensuring the Prophet’s Mosque continues to serve millions of worshippers effectively.
Solutions and Benefits: Empowering Operations with Maximo Asset Management

The implementation of the Maximo Asset Management System has revolutionized the maintenance and operations of the Prophet’s Mosque, delivering exceptional efficiency and reliability.

Key Benefits:

  • Automation of Processes: Streamlines maintenance and operational workflows, minimizing downtime and enhancing performance.
  • Real-Time Data and Analytics: Provides actionable insights to support informed decision-making and resource optimization.
  • Operational Efficiency: Empowers facility managers to allocate resources effectively, ensuring seamless operations and high service standards.
  • Enhanced Service Levels: Ensures a comfortable and well-maintained environment for millions of worshippers and visitors.

Ready to Transform Your Operations?
Partner with eSolutions, a trusted Platinum Partner of IBM, to implement Maximo Asset Management tailored to your unique needs. eSolutions combines industry expertise with cutting-edge technology to deliver scalable and efficient solutions.

📩 Contact eSolutions today to explore how Maximo can elevate your operational efficiency and set new benchmarks in service excellence.