Revolutionizing Operations at the Great Mosque of Makkah with IBM Maximo

The Great Mosque of Makkah (Masjid al-Haram) stands as the most sacred and largest mosque in the world, drawing millions of Muslims every year for pilgrimage and prayer. Governed by the Authority Affairs of the Two Holy Mosques, this iconic facility is a sovereign entity of the Saudi government, underscoring its profound religious and cultural significance.

Unparalleled Scale and Capacity
Covering an expansive 356,000 square meters, the Great Mosque of Makkah can accommodate 800,000 to 1,000,000 worshippers simultaneously. This monumental space serves as a haven for faith, with meticulous attention to operational excellence.

Operational Assets and Workforce
The mosque’s efficient operations are supported by over 250,000 assets and a dedicated workforce of approximately 12,000 professionals, including engineers, technicians, and laborers. These teams work tirelessly to ensure 24/7 functionality, embodying the spirit of service to millions of devotees.

Ancillary Facilities
The Great Mosque of Makkah features world-class facilities that enhance its operations and serve the needs of pilgrims:

• Museum: Showcasing the rich history of Islam and the holy mosque.
• Kiswa Factory: Crafting the ceremonial covering of the Kaaba with precision and devotion.
• Desalination Plant: Providing fresh water to sustain the mosque and its visitors.
• Library: Housing rare manuscripts and Islamic literature.
• Authority Affairs Building: Overseeing administrative operations.
• Chiller Building with Zamzam Tanks: Ensuring the continuous supply of the revered Zamzam water.
• A Spiritual Destination for Millions: In 2023 alone, the Great Mosque welcomed 13.6 million Umrah pilgrims and facilitated prayers for 120 million worshippers. These staggering numbers highlight its unmatched role as the spiritual heart of Islam.

To ensure seamless management and maintenance of the Great Mosque of Makkah and its extensive facilities, the Authority Affairs of the Two Holy Mosques selected IBM Maximo Asset Management as its primary system in 2022. Officially launched on January 1, 2023, the implementation addresses key operational challenges and goals:

• Operational Asset Management: Overseeing more than 250,000 assets critical to the mosque’s functionality.
• Facility Management: Streamlining maintenance, operational activities, and cleaning services to ensure round-the-clock operations.
• Service Provider Oversight: Managing contracts with various service providers to maintain high service standards.
• Supply Chain Optimization: Ensuring efficient procurement and distribution of resources.

With approximately 807,860 preventive maintenance work orders issued annually across 12,000 locations, IBM Maximo supports a robust and proactive approach to asset management and facilities management, meeting the unique demands of one of the most significant religious sites in the world.

The implementation of the IBM Maximo Asset Management System has transformed the operational and maintenance processes at the Grand Mosque of Makkah, delivering unparalleled efficiency and innovation.

Key Benefits:

• Automation of Maintenance and Operations: Streamlines all processes to minimize downtime and enhance reliability.
• Real-Time Data and Analytics: Provides actionable insights to support informed decision-making and optimize resource allocation.
• Improved Operational Efficiency: Enables facility managers to maintain high service levels while reducing operational complexities.
• Enhanced Service Delivery: Ensures seamless operations for millions of visitors and worshippers.

Ready to Transform Your Operations?
eSolutions, a trusted Platinum Partner of IBM, brings industry expertise and tailored solutions to meet your unique operational needs. Discover how IBM Maximo can revolutionize your asset management and facility operations.

📩 Contact eSolutions today to unlock operational excellence and take your facilities to the next level!