Introducing PRIME: The Ultimate Solution for Premium Customer Support

At eSolutions, we understand that exceptional customer support is the backbone of every successful business. That’s why we’ve developed PRIME, a cutting-edge solution designed to deliver premium customer support that is available 24/7, at the press of a button. We believe in providing our clients with the flexibility to choose the type of support that best suits their needs. With PRIME, you can count on a service that is both reliable and adaptable to your unique requirements.

Why Choose PRIME?
Our global support team is fully dedicated and strategically positioned to provide you with seamless customer support around the clock. With a diverse team of experts at your service, PRIME ensures business continuity, enhances employee productivity, and provides peace of mind through data-driven decision-making. Using advanced data analytics, we proactively engage with our customers to deliver the best possible support whenever it’s needed.

 

Why Choose PRIME for Maximo Support?

PRIME is tailored to provide superior support for the Maximo Asset Management System. With over two decades of experience, eSolutions offers:

24/7 Support: Always available when you need us the most.
Advanced Data Analytics: Proactively address potential issues.
Flexible Service Options: Support tailored to your business requirements.

PRIME Key Features:

  • Comprehensive Maximo Support: Including customizations, integrations, and configurations.
  • Proactive Assistance: Regular system health checks and vulnerability assessments.
  • Dedicated Global Team: Strategically positioned experts ensuring business continuity and productivity.
  • SLA Backed Services: Clear timelines for response and resolution.

PRIME Services:

  • Integration Support: Expertise in integrating Maximo with third-party software.
  • Data Management: Complete solutions for data handling, transfer, and database management.
  • Development & Customization: Tailored configurations and field development.
  • Training and Workshops: Personalized Maximo module support, user training, and best practices.
  • Technical Support: Assistance with upgrades, patches, and system optimization.
  • Value-Added Services: Annual Maximo assessments, webinars, and discounted training sessions.

Benefits of PRIME Support:

  • Improved asset performance and operational efficiency.
  • Enhanced employee productivity through seamless system operations.
  • Access to Maximo-certified experts for strategic guidance.
  • Insights through comprehensive monthly and annual reporting.

Industries We Serve:
From oil and gas to pharmaceuticals, transportation, and telecom, our tailored Maximo solutions have empowered businesses across various sectors to thrive.

About eSolutions:
As the only IBM Platinum Partner in the Middle East and North Africa, we specialize in Maximo Asset Management and strategic solutions. Since 1996, eSolutions has been the trusted partner for organizations aiming to optimize their asset performance.